How We Rate Casinos

At Making Out Melbourne, we've developed a comprehensive methodology to evaluate online casinos and ensure our readers make informed decisions. Our ratings are based on rigorous testing and analysis across multiple critical factors. Here's exactly how we assess Royal Reels Online Casino and other platforms.

1. Licensing & Regulation

Trust and legitimacy are paramount when choosing an online casino. We prioritise casinos holding licenses from reputable regulatory bodies including:

• Malta Gaming Authority (MGA) – One of the strictest European regulators
• UK Gambling Commission (UKGC) – Offers strong player protections
• Curaçao eGaming – Recognised international authority
• Australian Local Licenses – Where applicable, demonstrating compliance with local laws

We verify all license claims independently and check for any regulatory violations or complaints against the operator. A casino without proper licensing automatically receives a significantly lower rating regardless of other factors.

2. Game Selection & Software Providers

Variety and quality of games directly impact player satisfaction. We evaluate:

• Slots Library – Number of titles, themes, and variety of RTPs
• Live Casino – Availability of live blackjack, roulette, baccarat, and poker
• Table Games – Classic options including European roulette, craps, and variants
• Software Providers – Partnerships with industry leaders like Microgaming, NetEnt, Pragmatic Play, and Evolution

Casinos offering 1,000+ games from multiple reputable providers score higher than those with limited selections from lesser-known developers.

3. Bonus Terms & Wagering Requirements

We scrutinise every welcome package and promotional offer. Key assessment areas include:

• Terms & Conditions Clarity – Bonuses should be clearly explained without hidden clauses
• Rollover Requirements – Reasonable wagering multiples (we prefer 35x or lower)
• Maximum Cashout Limits – Unreasonably low caps on bonus winnings reduce ratings
• Game Contribution – Which games count towards playthrough and at what percentage
• Expiry Periods – Adequate time to complete requirements (minimum 30 days preferred)

Transparent, player-friendly bonus terms result in higher ratings than overly restrictive offers designed to be nearly impossible to clear.

4. Payment Methods & Withdrawal Speed

Convenient and secure transactions are essential. We evaluate:

• Cryptocurrency Options – Bitcoin, Ethereum, and other popular digital currencies
• E-Wallets – PayPal, Skrill, Neteller, and regional providers
• Bank Transfers – Direct deposit and wire transfer availability
• Withdrawal Speed – We test actual processing times and prefer same-day or next-business-day payouts
• Minimum/Maximum Limits – Reasonable thresholds that don't restrict legitimate players

Casinos offering multiple payment methods with fast, transparent withdrawal processes receive higher scores.

5. Customer Support

Quality customer service reflects a casino's commitment to its players. We assess:

• 24/7 Live Chat – Availability around the clock with reasonable response times (under 2 minutes ideal)
• Email Support – Professional responses within 24 hours
• Phone Support – Direct contact options for urgent issues
• Responsiveness – We test support with real questions and evaluate solution quality
• Language Options – Support in English and relevant Australian languages

Casinos with knowledgeable, helpful support teams available via multiple channels score significantly higher.

6. Mobile Experience

With most players using mobile devices, we thoroughly test:

• Responsive Design – Seamless functionality on smartphones and tablets
• Dedicated Apps – iOS and Android applications (where available)
• Game Performance – Loading times, graphics quality, and smooth gameplay
• Navigation – Intuitive menus and easy access to account features
• Mobile Exclusives – Special promotions or games optimised for mobile

Casinos with excellent mobile platforms are rated higher than those with poor or limited mobile functionality.

7. Responsible Gaming Tools

Player protection is a moral and legal imperative. We check for comprehensive responsible gaming features:

• Deposit Limits – Daily, weekly, and monthly spending caps
• Self-Exclusion – Ability to voluntarily exclude oneself from the platform
• Cooling-Off Periods – Mandatory breaks from gambling
• Reality Checks – Reminders of time spent and money wagered
• Addiction Resources – Links to support services like Gambling Help Online (1800 858 858)
• Age Verification – Robust systems preventing underage access

Casinos with robust, accessible responsible gaming tools receive higher ratings. Poor or absent protections significantly lower scores and may result in non-recommendation.

8. Our Rating Scale

We use a 1-10 rating system to summarise our findings:

• 9-10: Exceptional – Meets or exceeds standards across all categories. Highly recommended for Australian players.
• 7-8: Very Good – Strong performance in most areas with minor weaknesses. Recommended with noted caveats.
• 5-6: Average – Mixed results with some significant concerns. Play cautiously and review specific weaknesses.
• 3-4: Poor – Substantial issues in critical areas. Not recommended without careful consideration.
• 1-2: Unacceptable – Serious regulatory, safety, or ethical concerns. Not recommended.

Important Note: A high overall rating doesn't mean a casino is perfect for every player. Our detailed reviews break down each criterion so you can prioritise factors most important to your gaming preferences. Always read the full review before depositing.

Last updated: 2026. Our methodology evolves as the online gaming industry changes and new best practices emerge.